Shipping Policy

We want your pet’s goodies to arrive quickly and safely! Here’s everything you need to know about how we ship your orders.

Order Processing

• Orders are usually processed within 1–3 business days (Monday–Friday).

• Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Shipping Rates & Methods

• We offer standard shipping, expedited shipping, and sometimes free shipping on orders over a certain amount — check the product page or cart for details.

• Shipping costs are calculated at checkout based on your location and order size.

Estimated Delivery Times

• Standard Shipping: 3–7 business days

• Expedited Shipping: 1–3 business days

• Delivery times may vary depending on your location, weather, or carrier delays.

International Shipping

• Currently, we only ship within the U.S..

Order Tracking

• Once your order ships, we’ll send you a tracking number via email.

• You can track your package at any time using the link provided.

Damaged or Lost Packages

• We carefully package every order, but if your items arrive damaged, or if your package is lost in transit, please contact us at hello@woofpetsupply.com.

• We’ll work with you to replace or refund your order as quickly as possible.

Questions?

We know how exciting it is to get your pet’s new goodies! If you have any questions about shipping, tracking, or delivery, reach out anytime at hello@woofpetsupply.com.