Refund policy
We know shopping for your pets is personal — and we want you to feel good about every purchase. If something doesn’t work out, we’ll do our best to make it right.
Returns
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You have 15 days from delivery to request a return.
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Products must be unopened, unused, and in their original packaging (with tags).
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Because we care about the safety of all pets, we can’t accept returns on opened food, treats, or supplements.
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Final sale items (like perishable goods, sale items, or gift cards) can’t be returned.
Refunds
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Once we receive and check your return, we’ll email you an update.
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If approved, we’ll send your refund back to your original payment method within 5–10 business days.
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Shipping costs aren’t refundable, and return shipping is the customer’s responsibility — unless the mistake was on our end.
Exchanges
If your order arrived damaged, defective, or just not what you ordered, please let us know right away. We’ll happily send a replacement at no cost to you.
How to Start a Return
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Email us at hello@woofpetsupply.com with your order number and what’s going on. Include a picture of the product.
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We’ll send you return instructions.
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Once your item comes back and passes inspection, we’ll process your refund or exchange.
We’re Here for You
Questions, concerns, or special situations? Reach out anytime at hello@woofpetsupply.com. We’re real pet parents too, and we’ll always do our best to help.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tina@woofpetsupply.com.